DOMESTIC POST - Australia
Your order will be carefully packaged and dispatched from Melbourne. If you wish to include a gift card please leave a note at checkout, greetings cards are also available to purchase.
· Allow 3 business days for processing. Most orders are processed within 48 hours. Friday and weekend orders will be posted on Monday.
· Post is slower than usual due to Covid restrictions. Express Post upgrade is available at checkout.
· If you pay by E-cheque your order will be posted when payment has cleared - approx 1 week.
· Please ensure your address details are correct on your order.
· Refunds or replacements will NOT be issued if your address is incorrect.
DOMESTIC POST COST
· $3.50 - Small items (eg up to 3 pairs of studs): letterpost - no tracking, upgrades available.
· $8.50 - Multiple small and large items: parcel post - includes tracking.
· Free Standard Post within Australia for orders over $75 - includes tracking.
Average delivery times - subject to Covid restrictions
· Standard Delivery: 3-6 business days.
· Express Delivery: Next day delivery within the Express Post network.
· Processing times apply to ALL orders including Express.
· Due to recent changes in US post regulations we can no longer offer 'letter post' as an option to post small items. ALL post to the US must now include a customs declaration and sent as a small parcel. You will be supplied with a tracking number as soon as your order has been processed. Post times are approx 10-18 days with this service (subject to covid restrictions).
OTHER INTERNATIONAL POST
· Please consider potential delays due to Covid restrictions. Untracked post is typically taking 8+ weeks to arrive at UK and European destinations. Some items are getting to their destination much quicker, however, do not presume this will be the case with your order, allow for longer shipping time.
· Please consider delays prior to making your purchase. There may also be additional delays at customs or your local network. There are no refunds if your parcel does not arrive within your expected time frame.
· Post has been suspended in some countries, in this case you will be notified and fully refunded.
· Any customs fees are the responsibility of the buyer.
· Upgrades to include tracking are highly recommended, this will not only give you peace of mind but will also speed up delivery of your order: 10-18 days (subject to covid restrictions).
INTERNATIONAL POST COST
· International shipping costs are calculated at checkout.
· Shipping upgrades to include tracking or express are available.
· Free International Parcel Post for orders over $95 - includes tracking
THE FINE PRINT
Once your parcel has been posted please understand that I have no control over delivery times. Global pandemic, adverse weather conditions, postal strikes, earthquakes, public holidays, incorrect address etc... are some of the things which may delay your order, all of which are out of my control. I understand it is frustrating if your parcel takes longer than expected and I thank you in advance for your patience if this occurs to you :)
If your item does not arrive within your expected time frame there is no refund, I do not have control over the postal system.
Lost in the post? This rarely happens! Allow 10 weeks before an item is declared lost. If your parcel is lost in the post your item will be replaced NOT refunded. This includes items that have been purchased as gifts.
Thank you ♡